Privacy Policy | SAIN Industries

1. Introduction

SAIN Industries LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal data you provide directly (name, email, organization, and phone number)
Messages, call details, and other content you choose to share with Aura
Usage data collected automatically (IP address, browser type, pages visited)
Information from third parties (business partners, service providers)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

To provide and maintain our services
To notify you about changes to our services
To provide customer support
To respond to, qualify, and route business inquiries, including arranging a meeting you request
To alert appropriate SAIN Industries personnel when an inquiry originates from this website
To gather analysis or valuable information to improve our services
To detect, prevent, and address technical issues

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict processing of your data
The right to data portability

7. Messaging and Calls with Aura

If you use a “Text Aura” link, your device opens a prefilled message that identifies this website as the source. You decide whether to send or edit that message. If you send it, Aura, an automated AI assistant, may reply about your inquiry and may ask questions to understand your needs or help arrange a meeting.

Message and data rates may apply. Reply STOP to opt out of further text messages or HELP for help. Your request for replies about an inquiry does not by itself consent to unrelated promotional campaigns. Please do not send confidential, classified, export-controlled, health, financial-account, or other sensitive information by text.

If calling is available, Aura will identify itself as an AI assistant. Aura and our communications providers may process call audio in real time so Aura can respond. Any recording or transcription will occur only where permitted and after any required disclosure or consent, for purposes such as maintaining continuity and creating a limited follow-up summary.

We and our communications service providers process your phone number, message or call content, delivery and call-routing data, and conversation history to provide and secure this service. We retain this information only as reasonably needed for those purposes and applicable legal obligations.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

SAIN Industries LLC
Email: privacy@sainindustries.com